Refund Policy

Refund Policy

At [Xolia Private Limited (Mycover.in)], we want to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand our guidelines for refunds.

1. Eligibility for Refunds:

• To be eligible for a refund, the item must be returned within [3] days of the order deilvered Date.
• The item must be unused, in the same condition as received, and in its original packaging.
• Certain items such as personalized or customized products may not be eligible for refunds unless they are defective or damaged upon receipt.

2. Refund Process:

• To initiate a refund, please contact our customer support team within the specified return period.
• Provide your order number and details about the item you wish to return.
• Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the item is defective, damaged, or the return is a result of our error.
• We recommend using a trackable shipping service to ensure that your return is received safely.

4. Refund Method:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow 5 business days for the refund to be processed and credited to your account, depending on your financial institution.

5. Partial Refunds:

• In some cases, partial refunds may be granted for items that are returned in a condition that is not fully resalable, such as missing parts or damaged packaging.

6. Non-Refundable Items:

• Certain items may not be eligible for refunds, including:
  • Gift cards or digital products.
  • Perishable goods.
  • Items that have been used or damaged by the customer.

7. Refunds for Promotional or Discounted Items:

• Refunds for items purchased using a promotional code or during a sale event will be based on the discounted price paid at the time of purchase.

8. Exchanges:

• If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange an exchange. Additional shipping charges may apply.

9. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item for a replacement or refund.

10. Policy Updates:

• We reserve the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team. We are committed to providing you with the best possible shopping experience.

By making a purchase with [Xolia Private Limited (Mycover.in)], you agree to abide by the terms and conditions outlined in this refund policy. Thank you for choosing us for your shopping needs!