Frequently asked questions

The model is in the product title, and the cover is moulded for exactly that model — "Galaxy S24" and "Galaxy S24 Ultra" are different phones with different covers.

You can browse by brand to find your phone, or search the model name. If you are still unsure, send us your phone’s exact model and we will confirm before you order.

Yes — every cover is moulded for one model, so the camera cutout and buttons line up. That is also why we cannot sell one cover that fits several phones.

If it does not fit the model named on your order, that is our mistake and we replace it free.

Yes. A cash-on-delivery order starts with a ₹30 advance paid online, and the rest is paid in cash to the courier when the parcel arrives. The advance is part of the price, not an extra fee — it comes off what you pay at the door.

You can also pay the whole amount online at checkout by UPI, card, netbanking or wallet. There is no shipping charge either way.

We dispatch within 1 working day, and most parcels arrive in 3–7 working days.

Metro cities are usually at the faster end. You can follow the status under Account → Orders, and the courier sends tracking by SMS.

Yes — 7 days from delivery, as long as it is unused and has its packaging.

Refunds are processed within 7 working days: back to your payment method if you paid online, or by bank transfer or UPI if you paid cash.

It will stay clear much longer than an ordinary clear case, but no clear cover stays perfectly clear forever. Our anti-yellow coating slows the amber tint that sunlight and skin oils cause; heavy sun, sweat and some sanitisers will still discolour any clear case over time.

We would rather say that now than have you find out in six months.

They are shock-proof with raised corners and a raised camera lip, which is what takes the impact in a normal drop — a phone landing on its corner or its back.

No case makes a phone indestructible, and we will not claim otherwise.

Every screen shows colour a little differently, and small variation between batches is normal. Our product images also include our own feature graphics explaining the material.

If the cover is clearly not the colour you ordered, that is a return — write to us and we will replace or refund it.

No — Mycover.in sells online only, which is how we keep the prices where they are and the range this wide.

Yes. Write to support@mycover.in with the models and quantities you need and we will send rates.

Email support@mycover.in or call +91 8700029856 (Monday to Saturday, 10:00–18:00 IST) with your order number. We acknowledge complaints within 48 hours and resolve them within 30 days.