Terms & Conditions

Who we are

Xolia Private Limited runs Mycover.in, an online shop selling mobile back covers and cases in India. These terms apply to every order placed on this website.

By placing an order you accept them. If you do not accept them, please do not order.

What we sell, and what we are not

We sell covers that are moulded for a specific phone model. We are an accessories seller and we are not affiliated with, endorsed by or sponsored by any phone manufacturer.

Samsung, Apple, Vivo, OnePlus, Oppo, Xiaomi, Realme, Motorola, Google, Nothing, iQOO, POCO, Redmi and every other brand name on this site are the trademarks of their owners, and are used here only to say which phone a cover fits.

Your account

• Give accurate details — a wrong phone number or address is the most common reason a parcel cannot be delivered.
• Keep your password to yourself. You are responsible for orders placed through your account.
• Tell us straight away if you think somebody else has access to it.

Orders

An order is an offer to buy, and it is accepted when we confirm it — you will see the confirmation on screen and receive it by email if you gave us one. If an item turns out to be out of stock after you order, we will tell you and cancel that item. Any payment already collected for the cancelled item, including a cash-on-delivery advance on a fully cancelled order, is refunded within 7 working days. No unpaid delivery balance is collected for a cancelled order.

Price and payment

• Prices are in Indian rupees and include everything: there is no extra charge for cash on delivery and no separate shipping fee.
• The price you pay is the price shown at checkout. Discounts shown against MRP are against the manufacturer’s stated maximum retail price.
• Pay in cash to the courier when the parcel is handed over, or pay online through Razorpay at checkout. A cash-on-delivery order starts with a ₹30 advance paid online, which is deducted from the amount the courier collects — it is part of the price, not a fee. Either way, the order is confirmed only once we have it — for an online payment that means after it is verified, and we never treat an unverified payment as paid.
• If you pay online, your card or UPI details go to the gateway and never reach us.
• Orders paid online in full get a prepaid discount of ₹20, taken off the total at checkout. It is a running offer rather than a permanent price, so we may change or withdraw it at any time — but never on an order that is already confirmed, and the amount you are charged is the one shown at the moment you pay. Cash-on-delivery orders do not carry it, because the payment happens at your door rather than before we ship.
• Buying two or three of the same cover is charged at the pack price shown on that cover's page and again at checkout, which is lower than buying the same covers one at a time. The pack price is a running offer rather than a permanent price: we may change or withdraw it at any time, but never on an order that is already confirmed. Undoing a pack — going back to a single cover — is done by changing the quantity in your bag before you order, and the total updates with it.
• A checkout add-on, such as tempered glass, is added to your order only if you tick it, at the price shown beside it at that moment, and it is packed with your covers. It is an offer like the others: changeable at any time, and never changed on an order that is already confirmed.
• We may change prices at any time, but never after an order is confirmed.

Fit, colour and the photographs

A cover fits the exact model named in its title. Please check your phone’s model before ordering — "Galaxy S24" and "Galaxy S24 Ultra" are different phones and different covers. If you are unsure, write to us with your model and we will confirm before you order.

Photographs are of the actual product, but colours look slightly different on every screen, and product images also include our own feature graphics explaining materials and protection. Small variation in shade or finish between batches is normal and is not a defect.

About "anti-yellow" covers

Our clear covers use an anti-yellow coating that slows the amber tint ordinary clear TPU develops from sunlight and skin oils. It slows it — it does not make a clear cover permanently immune. Heavy sun exposure, sweat and some sanitisers will still discolour any clear case over time, and that is not a manufacturing defect.

We would rather say this plainly than have you find out in six months.

Delivery, returns and refunds

Delivery times, the return window and refund timelines are set out in full on the Shipping and Returns pages, and those pages form part of these terms.

Which courier we use, and cancelling after dispatch

We ship through our own logistics partners. Which one carries your parcel is decided by us, from the partner that serves your pincode fastest and most reliably at that moment — you cannot choose a specific courier company, and we cannot change the courier on an order once it has been booked. If you have had a bad experience with a particular courier, tell us before you order and we will see what we can do; after the parcel has been picked up, changing it is not possible.

Every courier we work with carries the same covers, at the same price, with the same free delivery.

Cancel before we dispatch and it costs you nothing: we cancel the order and refund everything you have paid, including the ₹30 advance on a cash-on-delivery order. Write to support@mycover.in or call +91 8700029856 with your order number — usually within a few hours of ordering there is still time.

Once a parcel has been dispatched we have already paid the courier. If you then cancel the order or refuse the parcel at the door, the delivery cost is not refunded and the ₹30 cash-on-delivery advance goes towards it — the courier charges us for a parcel that travelled to your door and came back, whether or not it was accepted. Where you paid for the covers online, the price of the covers is refunded once the parcel reaches us and is checked. You are told this before you order, and the ₹30 advance is what keeps a refused parcel from being free to order.

This applies to a change of mind. If the cover is the wrong one, does not fit the model named in its title, or arrives damaged or defective, that is our mistake and not yours: you get a replacement, or a full refund including the delivery amount, whichever you prefer.

Reviews

Reviews can be written by signed-in customers who have bought the product. We do not edit what you write, but we may hide or remove a review that is unlawful, abusive, or about something other than the product — and we mark reviews from verified purchases.

Using the site

• Do not scrape, copy or resell the catalogue, photographs or copy.
• Do not attempt to break, overload or gain unauthorised access to the site.
• Do not place orders you do not intend to accept — repeated refused deliveries may lead us to decline further cash-on-delivery orders from that number.

Our responsibility

We are responsible for getting the right cover to you in good condition. We are not responsible for damage to your phone, for a cover fitted to the wrong model, or for delays caused by the courier, a natural event, or an address we were given incorrectly.

Where we are liable, our liability is limited to what you paid for the item in question.

Governing law and complaints

These terms are governed by Indian law, and disputes are subject to the courts at Ghaziabad.

If something has gone wrong, write to support@mycover.in or call +91 8700029856 (Monday to Saturday, 10:00–18:00 IST) first — most problems are solved the same day. Formal complaints are acknowledged within 48 hours and resolved within 30 days.

Our grievance officer is Anil, who can be reached at support@mycover.in or +91 8700029856, Monday to Saturday, 10:00–18:00 IST.