Shipping & Delivery

In short

Delivery is free anywhere in India, with no minimum order. We dispatch within 1 working day of confirming your order, and most parcels arrive in 3–7 working days. You can pay in cash when the parcel arrives, or pay online at checkout.

Charges

• Delivery is free on every order, to every serviceable pincode. There is no shipping charge added at checkout and no handling fee.
• There is also no extra charge for paying in cash on delivery. The amount you see at checkout is the amount you pay, whichever way you pay it.

When it is dispatched

Orders are packed and handed to the courier within 1 working day of being placed. An order placed late on Saturday, or on Sunday, is dispatched on the next working day.

You will get an email (if you gave us one) when the order is confirmed and again when it ships.

How long it takes

• Metro cities: usually 3–4 working days.
• Rest of India: usually 4–7 working days.
• Remote pincodes, the North-East, and the islands can take a few days longer — the courier, not us, sets that pace.
• Delivery estimates start from dispatch, not from the moment you order.

Serviceable pincodes

We deliver to every pincode our courier partners serve, which is most of India. The checkout checks your pincode and fills in the city and state for you. If a pincode is not serviceable, place the order anyway and write to us — we will tell you honestly whether we can reach you rather than take an order we cannot deliver.

Cash on delivery

Cash on delivery orders start with a small advance of ₹30, paid online when you place the order. The rest — the order total minus that advance — is paid in cash to the courier when the parcel is handed over.

We ask for the advance because a refused cash order costs us the delivery twice over, and it is refunded with the rest of the order if you cancel or return it.

Please keep the exact balance ready at the door — couriers do not always carry change. The order confirmation and the order page both show the split, so you always know what is left to pay.

If you chose to pay in full online instead, nothing is due on delivery.

Tracking

• Signed-in customers can see every order and its status under Account → Orders.
• The courier also sends tracking details by SMS to the phone number on the order.
• If tracking has not moved for three days, write to us with your order number and we will chase it.

If delivery fails

• Couriers usually attempt delivery two or three times, and call the number on the parcel first.
• A wrong or incomplete address, or a phone that is switched off, is the most common reason a parcel comes back. Please check both before ordering.
• If a parcel returns to us undelivered, we will contact you to arrange a re-dispatch once the correct address is confirmed. Nothing is charged for the first re-dispatch.
• Repeatedly refusing delivery on cash-on-delivery orders may lead us to ask for payment online on future orders.

Changing the address after ordering

Write to us as soon as possible. We can change an address until the parcel is handed to the courier — usually within a few hours — and after that it is with the courier and out of our hands. Send the full new address and the order number, and we will confirm what we managed to change.

A damaged or opened parcel

Check the parcel before paying if you can. If it is visibly damaged, torn or already open, refuse it — a refused damaged parcel costs you nothing, and we will sort it out with the courier.

If you notice the problem after accepting it, write to us within 48 hours with photographs of the parcel and the cover, and we will replace it. Damaged-in-transit is our problem, not yours.