Returns, Refunds & Cancellation

In short

You have 7 days from delivery to return a cover. Tell us, send it back or hand it to our pickup, and once it reaches us and checks out we refund you within 7 working days — to the account you paid from, or by bank transfer or UPI if you paid cash.

What can be returned

Anything you are not happy with, within 7 days of delivery — the wrong model, a colour that is not what you expected, or simply a change of mind.

To be accepted, the cover should be unused and undamaged, with its original packaging and anything that came with it. Try the fit by all means; do not fit it to your phone and use it for a week first.

What cannot be returned

• Covers that have been used, scratched, or damaged after delivery.
• Items returned without their original packaging.
• Orders older than the return window, unless they arrived damaged or we sent the wrong item — write to us either way and we will look at it.

How to return something

• Write to support@mycover.in or call +91 8700029856 with your order number and, if it helps, a photograph.
• We reply with a return confirmation and either a pickup or a return address.
• Pack the cover as safely as you can and hand it over. If the return is because of a mistake on our side, the return shipping is on us.
• For a change-of-mind return, or if you ordered the wrong phone model, you pay the return courier or label cost. We confirm the return method and any pickup cost before arranging it. If we sent the wrong item or it arrived damaged or defective, we pay the return shipping.
• Please do not send anything back before we confirm — a parcel that arrives without an order number cannot be matched to you.

Refunds

Once the returned cover reaches us and is checked, the refund is processed within 7 working days.

• Paid online through Razorpay: refunded to the same method you paid with. Your bank or UPI app may take a further few days to show it, which is out of our hands.
• Cash-on-delivery order: if you accepted and paid for the parcel, an accepted return refunds the amount you paid for the order, including both the ₹30 advance and the balance paid to the courier, by bank transfer or UPI. If the order is cancelled before dispatch, we refund the advance; no delivery balance has been collected. We ask for the refund account or UPI details when confirming the refund. Change-of-mind return courier costs are paid by you as explained above.
• If the parcel is dispatched and you then cancel it or refuse it at the door, the ₹30 advance is not refunded: the courier charges us for a parcel that travelled to your door and came back, and the advance goes towards that cost. The price of the covers is refunded where you paid for them online, once the parcel reaches us and is checked.
• A refund covers money actually collected for your order. A balance that was never paid cannot be refunded. The advance retained on a change-of-mind refusal after dispatch and the customer-paid return courier cost are separate from our free delivery offer. Wrong, damaged or defective items qualify for the full refund and seller-paid return shipping described below.

Replacements and refunds for a damaged or defective cover

If the cover is the wrong one, does not fit the model named in the order, or arrives damaged or defective, that is our mistake and not yours — you choose what happens next. We send a replacement, or we refund you in full including the delivery amount, whichever you prefer. We pay for the return shipping either way.

Send a photograph of the cover on the phone and the model name, and it is usually sorted the same day. You do not have to accept a replacement if you would rather have your money back.

Cancellation

• Before dispatch: cancel free, for any reason. Write to us or call, and if it has not shipped we cancel and refund in full.
• After dispatch: it is with the courier, so refuse the parcel when it arrives, or accept it and return it within the return window.
• Paid online and the order is cancelled after payment? The refund goes back to the same method within 7 working days — you do not need to ask twice.

If something goes wrong

Write to support@mycover.in or call +91 8700029856 (Monday to Saturday, 10:00–18:00 IST). Complaints are acknowledged within 48 hours and resolved within 30 days.

If a parcel goes missing in transit, that is between us and the courier — you are refunded or re-sent either way.